Privacy Policy

VMurugan Gold Trading Mobile Application

1. Introduction

VMurugan Jewellers ("we," "our," or "us") operates the VMurugan Gold Trading mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application for gold and silver trading services.

2. Information We Collect

2.1 Personal Information

We collect the following personal information when you register and use our app:

• Registration Data: Full name, phone number, email address, residential address
• Identity Verification: Government-issued ID details for KYC compliance
• Authentication Data: MPIN (Mobile Personal Identification Number), OTP verification codes
• Profile Information: Profile picture, preferences, and account settings

2.2 Financial Information

• Payment Data: Payment method details, transaction amounts, payment history
• Trading Records: Gold and silver purchase/sale transactions, investment scheme details
• Portfolio Information: Holdings, investment amounts, scheme participation records
• Banking Details: Account information for refunds and withdrawals (encrypted and secure)

2.3 Technical Information

• Device Information: Device model, operating system, unique device identifiers
• App Usage Data: Features used, time spent, navigation patterns
• Network Information: IP address, network provider, connection type
• Location Data: Approximate location for fraud prevention (with your consent)

3. How We Use Your Information

3.1 Primary Purposes

• Account Management: Create and maintain your trading account
• Transaction Processing: Execute gold and silver trading transactions
• Payment Processing: Process payments through secure payment gateways
• Identity Verification: Comply with KYC (Know Your Customer) regulations
• Security: Protect against fraud, unauthorized access, and security threats

3.2 Communication

• Send transaction confirmations and account updates
• Provide customer support and respond to inquiries
• Send important notifications about your account or services
• Share promotional offers and market updates (with your consent)

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We share your information with trusted third-party service providers:

• Payment Processors: Worldline ePayments India (Paynimo) for secure payment processing
• Authentication Services: Firebase Authentication for secure login
• Cloud Storage: Secure cloud services for data backup and storage
• SMS Services: For OTP delivery and transaction notifications

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal obligations and regulatory requirements
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Respond to government requests or court orders

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: All sensitive data is encrypted in transit and at rest
• Secure Servers: Data stored on secure servers with restricted access
• Authentication: Multi-factor authentication for account access
• Regular Audits: Security assessments and vulnerability testing
• Access Controls: Limited access to personal data on a need-to-know basis

6. Data Retention

We retain your information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal and regulatory requirements (typically 7 years for financial records)
• Resolve disputes and enforce our agreements
• Prevent fraud and ensure security

7. Your Rights and Choices

7.1 Access and Control

• Access: Request access to your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data (subject to legal requirements)
• Portability: Request a copy of your data in a portable format

7.2 Communication Preferences

• Opt-out of promotional communications
• Manage notification preferences in app settings
• Control SMS and email communication preferences

8. Cookies and Tracking

Our app may use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze app usage and performance
• Provide personalized content and recommendations
• Ensure security and prevent fraud

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during such transfers.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending a notification through the app
• Emailing registered users about significant changes

Your continued use of the app after changes become effective constitutes acceptance of the updated policy.